Lennox Stores (Parts Plus)

Lennox Stores in Niles, Illinois operates as an authorized Lennox dealer serving the greater Chicago metropolitan area including nearby communities such as Skokie, Morton Grove, and Park Ridge. The Parts Plus location maintains a strong 4.5-star average across 25 customer reviews, with each rating falling between 4 and 5 stars, indicating consistent service quality. Operating hours run Monday through Friday from 7:30 AM to 4:30 PM, providing expert assistance for homeowners seeking Lennox-brand cooling and heating equipment and original manufacturer components.

This contractor distinguishes itself through direct access to the full Lennox product catalog, enabling special orders for uncommon parts that competitors may not stock. Reviewers specifically mention the team's ability to locate hard-to-find components and provide notification upon delivery, a valuable service for DIYers and professional contractors alike. The Niles location combines retail accessibility with commercial distribution capabilities, supporting both residential customers and trade professionals.

Customer feedback identifies Team Lead Terrance as a primary contact known for thorough technical guidance and efficient turnaround on inquiries. Another reviewer credits Robbie with managing a complex parts request, navigating detailed customer concerns to ensure a satisfactory resolution. These named interactions suggest a team approach where individual staff members develop ongoing client relationships.