Sundberg America - Appliance and HVAC Parts

Sundberg America - Appliance and HVAC Parts operates as a parts supplier in Oak Forest, Illinois, serving homeowners and contractors who need replacement components for heating, cooling, and household appliances. The business maintains a 3.7-star rating drawn from 59 customer reviews, with a physical location on S. La Grange Road where customers can browse inventory or request items not in stock. Operating hours run Monday through Friday from 8 AM to 5 PM, with Saturday availability until 1 PM and Sunday closures. The supplier focuses exclusively on OEM and aftermarket replacement parts rather than installation or repair services.

This parts distributor distinguishes itself through counter-side service and parts procurement rather than field work. Staff members assist customers in identifying correct part numbers for specific equipment make and models, and they can place special orders for components not currently in inventory. The business calls customers once ordered parts arrive. Staff members clarify that they do not provide troubleshooting guidance, diagnostic advice, or step-by-step installation instructions, directing such inquiries to appliance manufacturer technical support hotlines instead. The no-return policy on electrical parts is clearly communicated at the counter.

Customer reviews cite mixed experiences with counter staff, with some reviewers describing Marty and other team members as helpful in locating specific parts and following through on special orders, while a minority of reviewers characterize interactions as discourteous. One reviewer with two decades of history with the business describes consistent counter service and ability to speak with knowledgeable staff face to face, noting that the staff stick to what they know rather than offering installation advice. Another reviewer describes positive experiences with order placement and notification when parts arrived, contrasting the experience with big-box retail environments.