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Claim This BusinessSears Appliance Repair has served Peoria, Illinois, homeowners for decades, accumulating 244 reviews that average 4.6 stars. As a nationally recognized brand with a dedicated local dispatch, the team handles appliance repairs across Peoria and nearby communities including East Peoria and Washington. Technicians report to homes seven days a week from early morning through 10 PM, covering a broad window for scheduling flexibility. Customers seeking an established name with documented local track records will find a service record backed by hundreds of verified homeowner experiences.
The website identifies this location as part of the broader Sears Home Services network, a connection that grants access to proprietary parts-ordering systems and brand-specific diagnostic training. Unlike smaller independent shops, this Peoria office can draw from a national supply chain when specialty components are needed for uncommon models. The extended daily service window, 6 AM through 10 PM every day of the week, accommodates working households that cannot take time off during standard business hours. Scheduling is conducted primarily through an online portal, with text-message updates sent to confirm appointment windows and technician arrival timing.
Two reviewers specifically named technician Michael for outstanding service. Jennifer Caraway received an earlier-than-scheduled appointment, described her repairman as personable and informative, and noted the repair was completed quickly with proactive texts announcing his arrival. Peter Koedyk credited Michael with making three separate house calls, each time arriving friendly and helpful, and called him the best repair man they had encountered in years. Both accounts reflect a technician who communicates clearly and follows through on multi-visit jobs, a quality that surfaces repeatedly across named mentions in the reviews.
Of 3 sampled reviews, 2 award named technician Michael a five-star mention for consistent follow-through and clear communication. The single 1-star review cites automated rescheduling and absent communication as the core complaint rather than technician quality, noting the field technician apologized and acknowledged the same systemic frustrations. Across all reviews, customer satisfaction correlates directly with human interaction versus automated touchpoints.
| Sunday | 6 AM–10 PM |
| Monday | 6 AM–10 PM |
| Tuesday | 6 AM–10 PM |
| Wednesday | 6 AM–10 PM |
| ThursdayToday | 6 AM–10 PM |
| Friday | 6 AM–10 PM |
| Saturday | 6 AM–10 PM |
Diagnosis and repair of compressor, sealed system, and thermostat faults across residential refrigerator and freezer models.
Repair of pump, agitator, and water-inlet failures for both front-load and top-load washer brands.
Fixes for heating element failures, drum belt issues, and lint buildup that causes prolonged drying cycles.
Resolution of drainage problems, spray arm blockages, and pump malfunctions that leave dishes soiled.
Service for bake and broil elements, ignition assemblies, and temperature sensor replacements.
Repairs for garbage disposals, built-in microwaves, and other kitchen appliances installed in Peoria homes.