Sears Appliance Repair
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About Sears Appliance Repair
Sears Appliance Repair operates from a Woodfield Mall location in Schaumburg, Illinois, serving the northwest suburban Chicago region with appliance repair services across major household brands. The business holds a 4.1-star rating compiled from 479 customer reviews, reflecting a substantial volume of service interactions in the local market. Technicians employed by the service handle repairs spanning multiple appliance categories including washing machines, dryers, refrigerators, and specialty equipment such as ice dispensers. The Schaumburg office maintains daily availability from 6 AM to 10 PM, providing extended service windows for residents managing household disruptions.
The service maintains partnerships supporting Sears and Kenmore product lines, positioning it as a resource for customers seeking repair solutions for appliances purchased through these retail channels. Customer reviews indicate that technicians carry diagnostic equipment enabling on-site problem identification for common appliance failures, and the business operates under the broader Sears Home Services network infrastructure. Service calls typically conclude with a diagnostic fee covering problem assessment, after which repair costs are presented for customer approval before work proceeds.
Customer reviews highlight specific technician experiences that illustrate the range of service outcomes. A reviewer documented that technician Dino arrived promptly, diagnosed an ice dispenser malfunction, and completed repairs within a single service call while acknowledging the customer's Master Protection plan membership. Another reviewer praised technician Michael R. for resolving a gas dryer issue in approximately 15 minutes, describing the technician as knowledgeable and personable. However, negative reviews cite instances where customers experienced difficulty obtaining refunds for repairs that did not resolve their appliance issues, and at least one account describes challenges reaching customer service representatives for follow-up.
What Customers Say
Of seven detailed reviews examined, four award five stars citing prompt arrival, technician knowledge, and efficient repairs, while two award one star citing unresolved problems and refund difficulties. Positive reviews specifically name technicians Dino, Michael R., and Confessor, whereas negative reviews focus on customer service and pricing disputes rather than technician competence.
Working Hours
| SundayToday | 6 AM–10 PM |
| Monday | 6 AM–10 PM |
| Tuesday | 6 AM–10 PM |
| Wednesday | 6 AM–10 PM |
| Thursday | 6 AM–10 PM |
| Friday | 6 AM–10 PM |
| Saturday | 6 AM–10 PM |
Services
Washing Machine Repair
Diagnosis and replacement of washers components including pumps, valves, and mechanical assemblies.
Dryer Repair
Gas and electric dryer service covering heating elements, ignition systems, and drum functionality.
Refrigerator Repair
Cooling system repairs including compressor, refrigerant, and temperature control diagnostics.
Ice Dispenser Repair
Inline ice maker and dispenser mechanism repairs for refrigerator ice dispensing systems.
Appliance Diagnostic Services
On-site problem assessment with fee applied toward repair costs upon customer approval.