Dal Appliance & AC Repair

Dal Appliance & AC Repair operates as a local air conditioning and appliance repair contractor serving St Anne, Illinois and surrounding communities. The business maintains standard weekday hours from 8 AM to 4:30 PM, offering repair services for both cooling systems and common household appliances. Based on review documentation dating back to at least mid-2023, the company has handled warranty repairs through retail partnerships with Lowes for clients needing freezer and appliance service covered under manufacturer agreements. Across 18 customer reviews, the business holds a 3.2-star average rating, with experiences ranging from completely satisfactory to significantly problematic.

Several reviewers identify specific technicians who delivered quality work despite broader communication failures. One reviewer notes receiving excellent service with parts ordered and installed within a reasonable timeframe, praising the technicians for thoroughly explaining the work and demonstrating clear expertise. Another customer mentions a technician named Stephan as capable and professional, though expressing concern that management does not support the quality service this individual provides. These contrasting experiences suggest the technical competence exists at Dal Appliance, but operational consistency varies.

Customer experiences vary significantly in how the business handles longer repair timelines. Positive reviewers describe timely parts ordering, transparent communication about scheduling, and satisfactory completions. Negative reviewers, however, cite extended delays lasting weeks without updates, difficulty reaching anyone by phone, and instances where promised callbacks never occurred. One customer escalated to small claims court over a disputed refund before receiving resolution. Another reported being told a job was completed to Lowes when the work remained unfinished.