Criswell Heating & Cooling

Criswell Heating & Cooling maintains a perfect 5-star average across consumer feedback in Indianapolis, delivering heating and cooling solutions throughout the metropolitan area. The company specializes in Furnace Installation, AC Repair, and preventative maintenance for residential systems. Customers consistently report receiving upfront diagnostic information before repairs begin, with technicians taking time to explain what they discover during evaluations.

What distinguishes this contractor from broader HVAC operations is the emphasis on lateral flue routing rather than conventional vertical penetrations. One reviewer documented how the technician redirected the exhaust vent to an exterior wall after discovering a compromised heat exchanger, a solution that directly addresses the back-drafting hazard that can occur when heat rises back into the equipment. This configuration choice reflects practical problem-solving over standardized installation protocols.

Reviewers describe Doug arriving same-day during the coldest stretch of the year to restore heating function, with another client noting he completed an AC and furnace exchange within a single appointment. Multiple customers emphasize the technician showed proof of damaged components before recommending replacement, allowing them to see the cracked heat exchanger firsthand rather than accepting a recommendation on faith. One reviewer who works in the HVAC industry as a job coordinator for over two decades called the pricing fair at under $5000 for a Bryant 96% furnace with the flue modification.