K & L Supply, Inc.

K & L Supply, Inc. operates in Michigan City, Indiana as a heating equipment supplier with a perfect 5.0-star rating drawn from 16 customer reviews. The business maintains weekday hours from 7 AM to 4:30 PM, serving homeowners and contractors seeking furnace parts, air conditioning components, and related heating equipment. Multiple reviewers describe the establishment as their go-to source for parts, noting the staff possesses deep product knowledge and the inventory covers most standard needs.

What distinguishes this supplier from typical supply shops is their commitment to customer education and problem-solving without pressure. One reviewer detailed how a staff member walked them through diagnostic steps over the phone at no charge, helping identify the correct part rather than simply processing a sale. Another customer described receiving assistance with furnace troubleshooting even after hours, with the team taking callbacks to ensure the equipment operated properly. The business stocks hard-to-find components and can source unusual parts quickly.

Customer stories from reviews highlight specific staff members who delivered exceptional service. Dan, described by multiple reviewers as helpful and knowledgeable, assisted customers in locating exact parts needed to restore heating and cooling systems. One reviewer noted Dan helped order parts and then continued assisting over the phone to get their furnace operational again. Another customer mentioned the staff had exactly what was needed to get their AC system back online, avoiding a lengthy wait for specialty components.