MRS Heating and Cooling

MRS Heating and Cooling serves New Castle, Indiana, and the surrounding communities as a dedicated HVAC contractor. With a near-perfect 4.9-star rating accumulated across more than 1,000 client reviews, the company has established a strong reputation for dependable service in this small midwestern city. The business maintains round-the-clock availability, ensuring residents can reach skilled technicians whenever heating or cooling systems falter. Though specific licensing details and company founding year are not publicly listed, the volume of positive feedback suggests established operational expertise.

The company responds to service calls with notable speed. A reviewer in an online post referenced a half-hour arrival window after requesting emergency assistance, with the technician resolving the Furnace issue within two hours. Another reviewer highlighted same-day response during sub-zero temperatures when the home temperature dropped to 49 degrees following a system failure. Text message updates kept the homeowner informed throughout the process, demonstrating modern customer communication practices.

Specific technicians receive consistent recognition across reviews for their professional approach. Dustin earned particular praise for arriving quickly during an extreme cold event, staying to confirm the Furnace operated properly until indoor temperatures recovered. Jeff Nation was described as prompt, courteous, and knowledgeable during a furnace assessment. Another reviewer noted a technician named Gunner who diagnosed and restored furnace function efficiently after an emergency call. Multiple reviews emphasize cleanliness during installations, with technicians wearing shoe covers and performing thorough cleanup.