Duncan Supply Company, Inc.

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Claim This BusinessAbout Duncan Supply Company, Inc.
Duncan Supply Company, Inc. operates as a heating equipment supplier serving Plainfield, Indiana and surrounding communities. The business holds a 4.0-star rating compiled from 12 customer reviews, reflecting a moderate but consistent level of homeowner satisfaction. Potential customers can reach the office Monday through Friday from 7 AM to 5 PM by calling (317) 268-3268. As a supplier in the Indianapolis metro area, the company provides heating equipment and related products to both residential homeowners and trade professionals.
Multiple reviewers highlight the quality of customer care at Duncan Supply Company. One five-star review praises the great selection of products alongside top-notch customer service, while another notes the team for being great across several team members including Billy Brennan, Rob James, and Ben Fulk. A third customer describes the overall experience as great across the board. However, the review record includes cautionary notes: two reviewers report poor interactions including a hang-up incident and an extended three-hour loading wait that prospective clients may want to discuss during initial contact.
Customers sharing detailed experiences mention delivery logistics at the Plainfield location. One reviewer describes navigating the backing situation upon arrival and credits Security Guard Officer Couvertier for guidance during unloading. The team members Billy Brennan, Rob James, and Ben Fulk receive direct shout-outs for their handling of customer interactions. Customers seeking supplier services should clarify turnaround expectations and loading dock procedures when scheduling deliveries.
What Customers Say
Twelve reviewers gave Duncan Supply Company a 4.0 average rating. Six reviews award five stars citing great product selection and helpful staff including Billy Brennan, Rob James, and Ben Fulk. Three one-star reviews flag rude phone interactions and long loading waits as issues prospective customers should investigate.
Working Hours
| Sunday | Closed |
| Monday | 7 AM–5 PM |
| Tuesday | 7 AM–5 PM |
| Wednesday | 7 AM–5 PM |
| Thursday | 7 AM–5 PM |
| Friday | 7 AM–5 PM |
| SaturdayToday | Closed |
Services
Heating Equipment Supply
Retail heating equipment and related products for residential and commercial applications.
Product Selection Assistance
Staff guidance helping customers choose among available heating options for their needs.
Delivery Services
Equipment delivery to customer locations with unloading assistance available.
Commercial Trade Accounts
Supply services catering to contractors and professional trade customers.