N.E.W. Plumbing & Heating, Inc.

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About N.E.W. Plumbing & Heating, Inc.
N.E.W. Plumbing & Heating, Inc. operates as an HVAC contractor in Warsaw, Indiana, holding a 3.6-star rating drawn from 67 customer reviews. The company maintains standard weekday hours from 7:30 AM to 3:30 PM, closing on weekends. Serving the Warsaw community, the business functions as part of a larger network following its acquisition by Church out of Elkhart, with Warsaw designated as an extended service area. This operational structure means service calls to Warsaw may incur additional travel fees and scheduling considerations.
The contractor offers heating and cooling installation, repair, and maintenance services alongside plumbing and water heater work. Specific services include sump pump replacement, well pump diagnostics, and winterization for seasonal properties. The company handles both residential and light commercial HVAC needs within its service territory. Service calls typically involve diagnostic fees plus travel charges, which reviewers note can accumulate quickly depending on the nature of the issue.
Reviewers describe several technician interactions worth noting. Melissa reported a winterization job at a lake home where spring follow-up resulted in a month-long wait for response and eventual dispute over service fees. Ashley Mueller described a visit where a technician arrived promptly but determined the well pump issue fell outside their service scope, yet the company still assessed charges. Steve Friedberg acknowledged a successful sump pump replacement but expressed frustration with billing transparency, noting difficulty obtaining an itemized invoice after multiple requests. Glenda Thomas mentioned a water heater replacement completed in timely fashion, though her review text was cut off.
What Customers Say
Four of five detailed reviews give low ratings citing billing disputes and service scope confusion. Positive feedback mentions timely completion and technically competent work on successful jobs. Recurring complaints involve unclear pricing, difficulty reaching staff, and charges for visits that did not resolve the original issue.
Working Hours
| Sunday | Closed |
| Monday | 7:30 AM–3:30 PM |
| Tuesday | 7:30 AM–3:30 PM |
| Wednesday | 7:30 AM–3:30 PM |
| Thursday | 7:30 AM–3:30 PM |
| FridayToday | 7:30 AM–3:30 PM |
| Saturday | Closed |
Services
HVAC Repair & Maintenance
Diagnostic services, part replacement, and system tune-ups for heating and cooling equipment.
Heating & Cooling Installation
New system installations for residential and light commercial properties.
Plumbing Services
General plumbing repairs, leak detection, and fixture work.
Water Heater Replacement
Installation of traditional tank water heaters for residential homes.
Sump Pump Services
Replacement and repair of sump pump systems.
Seasonal Winterization
Winterization services for seasonal or lake properties.