Cates Heating & Cooling Home of The Lifetime Labor Warranty

Cates Heating & Cooling operates as an air conditioning contractor serving Lenexa, Kansas and surrounding communities. With a rating of 4.7 stars derived from 571 customer reviews, the company has established a significant presence in the local market. The business maintains round-the-clock availability, responding to service calls seven days a week. Multiple reviewers indicate the company handles both residential properties and rental units, suggesting a breadth of service to different property types.

Based on customer feedback, Cates offers a subscription-based Comfort Plan that includes scheduled preventive maintenance inspections and cleaning for both cooling and heating systems. Members of this plan receive a discount on repair work, priority scheduling for service calls, and standard rates even during evenings and weekends. Several reviewers highlight the company's willingness to provide second opinions on recommended repairs, with one customer noting Cates disputed a $1,000 repair suggestion from another contractor as unnecessary.

Customers describe specific technicians who have served them. Reviewer Phil DeNeve references working with Cates for several years and purchasing two complete HVAC systems through the company. Technician Brian performed service for John Allen, explaining the work process and cleaning the area afterward. Walter handled a thermostat issue for Jason Basgall, making additional trips to obtain parts for a complete repair. Randy serviced Frank Slovick's furnace over a 25-year relationship, offering suggestions without applying pressure. Randy and Walter together diagnosed a furnace startup issue for another reviewer, identifying a critical electronic component.