Ladd Service Company

Ladd Service Company operates as a heating, cooling, and plumbing contractor serving Tonganoxie, Kansas City, and neighboring communities in northeast Kansas. The business holds a 4.9-star average across 326 customer reviews, reflecting consistently strong satisfaction ratings. Their team of NATE-certified technicians handles residential and light commercial projects, and the company maintains full licensing and insurance coverage. Operating Monday through Friday from 7 AM to 5 PM, Ladd Service Company also provides around-the-clock emergency response for urgent heating and cooling needs.

What distinguishes this contractor is their dual focus on HVAC and plumbing under one roof, offering convenience for homeowners dealing with multiple system issues. They back all repairs with a two-year workmanship warranty, a guarantee that exceeds typical industry coverage. The company emphasizes transparent, upfront pricing with no surprise line items on invoices, and they decline to push unnecessary upgrades or add-on services that customers do not request. This straightforward approach resonates throughout their reviews, with clients repeatedly noting that technicians explain options without applying sales pressure.

Customer experiences showcase the company's responsiveness and technical skill. When severe rain threatened one homeowner's basement, Ladd Service Company dispatched a technician the same day to install a replacement sump pump after the office staff prioritized the situation. Another client praised technician Austin R for thoroughly explaining hard-water damage to their whole-house humidifier, walking through the diagnosis without recommending expensive extras. A third reviewer highlighted technician Dan's quick water softener repair, noting the company's local ownership and community ties as factors that distinguish them from regional chains.