1st Call Heating & Cooling
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Claim This BusinessAbout 1st Call Heating & Cooling
1st Call Heating & Cooling operates from Wichita, Kansas, delivering heating and cooling services to homeowners across the region. The company maintains a 4.9-star rating derived from 52 verified customer reviews, reflecting consistent service quality. Their standard business hours run Monday through Friday from 8 AM to 5 PM, with same-day and next-day appointment availability for non-emergency requests.
The company distinguishes itself through transparent pricing practices and commitment to customer education. Technicians arrive with firm quotes before initiating any work, presenting multiple solution options when available. This approach allows homeowners to make informed decisions about repair versus replacement rather than feeling pressured into costly upgrades.
Customer reviews highlight specific technicians who have earned repeat business. Mike responded to an urgent AC failure call within an hour, quickly diagnosing and replacing a seized fan motor. Austin guided homeowners through replacement options without aggressive upselling, while Mike, Austin, and Derek completed a full furnace and air conditioner installation in a single day, staying beyond 5:30 PM to ensure customer comfort with the new system.
What Customers Say
All 52 reviewers award 5 stars, with emergency response speed and technician professionalism as recurring themes. Multiple reviews explicitly mention Mike as the technician and praise his punctual arrival and transparent communication.
Working Hours
| Sunday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| ThursdayToday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
Services
AC Repair & Replacement
Diagnosis, repair and full-system replacement for central and ductless air conditioning systems, typically offered with same-day or next-day appointments.
Heating Repair & Replacement
Service, maintenance and one-day installations for furnaces and heat pumps, with technicians providing quotes and long-term cost comparisons for older equipment.
Ductless Systems & Heat Pumps
Installation and servicing of ductless mini-split systems and heat pump solutions suitable for energy-efficient heating and cooling.
Indoor Air Quality Solutions
Assessment and installation of air filtration systems, purifiers, air scrubbers and UV light systems to reduce allergens and contaminants.
Thermostats & Smart Controls
Smart and Wi‑Fi thermostat installation and setup, including homeowner orientation to optimize system performance and energy use.
Emergency HVAC Service
After-hours and emergency repair response with technicians prepared to provide immediate diagnosis and temporary or permanent fixes.