H & S Heating And Cooling

H & S Heating And Cooling has built a presence in the Kansas HVAC industry, serving homeowners across the region with heating and cooling solutions. With 62 customer reviews on record, the company holds a 2.8-star average rating, reflecting a service model that draws both strong recommendation and significant criticism from the homeowner community. The business operates without a public website, meaning clients communicate primarily by phone at (316) 253-6408 to schedule service appointments.

The company specifically handles warranty-related replacements and repairs for homeowners assigned through home warranty providers, a workflow that creates unique coordination challenges. Reviewers who left positive feedback praised the team's willingness to advocate on the client's behalf when warranty companies delayedparts or misordered components, noting specific staff members who followed up aggressively to resolve fulfillment gaps. However, this warranty-adjacent model appears to strain communication resources, with multiple reviewers documenting missed appointments and extended repair timelines that tested client patience.

Customer experiences at H & S reveal a service operation where individual technician dedication varies dramatically by assignment. Tim Phillips described technician Isaac as friendly, honest, and timely, finishing work promptly after arrival. In contrast, Gregg Sweet documented a months-long repair process involving no-shows, unreturned calls to the service manager's direct line, and installation issues that damaged a 1956 vintage door and left debris in the home. Erick Lain named specific staff members, Nachelle, Valant, and Isaac, as effective advocates who managed a complete AC system replacement when home warranty complications arose.