Hess Family Services
Is this your business?
Claim your listing to verify your info and earn a verified badge.
Claim This BusinessAbout Hess Family Services
Hess Family Services operates as an HVAC contractor based in Clay City, Kentucky. The business currently holds a 5.0-star rating from a single customer review and can be reached directly at (606) 671-1449 during standard operating hours: Monday through Friday from 9 AM to 6 PM, with Saturday service available from 9 AM to 4 PM. The company serves residential clients within the Clay City area seeking heating and cooling solutions.
The business distinguishes itself through responsive service timelines and specialized heat pump expertise. Reviewers have noted that when a heat pump system required diagnosis, the technician arrived within a couple of days, identified the issue, secured the necessary replacement part, and restored full system operation within approximately one week. This approach to efficient troubleshooting and Parts procurement sets the company apart from contractors who face extended delays sourcing components.
Customer feedback highlights specific service experiences undertaken by the technician named in the review. In one documented case involving a heat pump malfunction, the technician performed diagnostic assessment, obtained required Parts, and completed the replacement to restore system functionality. The reviewer specifically recommended the business for HVAC needs, emphasizing the positive outcome achieved through this service process.
What Customers Say
The single five-starreviewer specifically names Jeff as the technician who handled a heat pump repair, noting a timeline of diagnosis within a couple of days followed by Parts Replacement within approximately one week to restore system operation.
Working Hours
| Sunday | Closed |
| Monday | 9 AM–6 PM |
| Tuesday | 9 AM–6 PM |
| Wednesday | 9 AM–6 PM |
| ThursdayToday | 9 AM–6 PM |
| Friday | 9 AM–6 PM |
| Saturday | 9 AM–4 PM |
Services
Heat Pump Repair
Diagnosis, parts sourcing, and replacement services for heat pump systems not functioning properly.
HVAC System Diagnostics
Technical assessment to identify malfunctions in heating and cooling equipment.
Parts Replacement
Procurement and installation of required components to restore system operation.
System Restoration
Repair services resulting in operational heating and cooling systems post-service.
Preventive Maintenance Scheduling
Available during weekday and Saturday hours to maintain system reliability.