Comfort & Process Solutions
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About Comfort & Process Solutions
Comfort & Process Solutions operates as a heating contractor serving Lexington, Kentucky and the broader Commonwealth. The company maintains a 4.7-star average across 10 customer reviews and provides around-the-clock availability seven days per week. Their service coverage extends across all 120 Kentucky counties with particular emphasis on the Greater Lexington metro area. This contractor focuses primarily on commercial and industrial projects, serving sectors including education, healthcare, government, and industrial facilities. Website text confirms specialization in chillers, boilers, plumbing systems, VRF technology, building automation, and industrial piping.
What distinguishes Comfort & Process Solutions is their diversified portfolio spanning design, installation, and ongoing service/maintenance for complex mechanical systems. The company emphasizes building automation as a core competency alongside traditional HVAC work. Customer reviews reference their responsiveness to emergency service calls, including scenarios where technicians traveled to job sites despite hazardous winter conditions. The business maintains a full team of certified and factory-trained technicians capable of handling large-scale projects such as boiler replacements reaching seven figures and cooling tower installations.
Reviewers consistently highlight specific technicians including Jeff and Ted for their expertise and customer service approach. One reviewer described Jeff recommendation of simple solutions for complex-looking HVAC problems, while another praised Ted and Jeff for excellent coordination on commercial projects. Joshua Osborne noted his crew completed plant work efficiently without overselling unnecessary services. Tricia Gordon recounted a same-day technician dispatch during freezing weather conditions, with the problem resolved quickly enough to restore building heat before nightfall. These accounts suggest capability across both emergency residential-style calls and substantial commercial installations.
What Customers Say
Seven of eight detailed reviews award 5 stars, with reviewers specifically praising same-day emergency response and naming technicians Jeff and Ted. One negative review cites questionable employees without elaborating on service details. Positive feedback focuses on diagnostic skill, no overselling, and professional demeanor.
Working Hours
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| SaturdayToday | Open 24 hours |
Services
Chiller Installation & Service
Design, installation, and maintenance of commercial chilled water systems for large facilities.
Boiler Systems
Complete boiler replacement and servicing spanning from minor repairs to million-dollar new installations.
VRF Variable Refrigerant Flow
Multi-zone HVACsystems using variable-speed technology for efficiency in commercial buildings.
Building Automation
Integration and controls work connecting mechanical systems to centralized building management platforms.
Industrial Piping
Specialized piping infrastructure for mechanical systems in manufacturing and industrial settings.
Plumbing Systems
Commercial plumbing installation and repair complementing HVAC scope on integrated projects.
Preventive Maintenance
Ongoing service contracts keeping mechanical systems operating at peak efficiency year-round.