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About Jones
Jones Heating & Cooling has kept central Kentucky comfortable since 1967, when the family founded this operation and later opened a second location in Richmond. The company holds proper licensing and insurance for all residential work across Lexington, Richmond and surrounding communities, and maintains a 5.0-star average across twelve verified customer reviews, a perfect rating that reflects consistent on-time arrivals, clean work practices, and respectful household protocols. Homeowners in the region can reach the Lexington office directly for same-day emergency service, free estimates, and evening or weekend appointments without premium overtime charges.
As a Trane Comfort Specialist, Jones Heating & Cooling accesses contractor-exclusive pricing on equipment and backs installations with Trane's manufacturer warranty alongside their own workmanship guarantee. The company installs and services the full equipment spectrum, traditional forced-air furnaces, heat pump systems, ductless mini-splits for addition zones, gas boilers, and geothermal loops for homeowners pursuing energy efficiency rebates. Indoor air quality solutions include whole-home air scrubbers, and the current $200 promotional discount makes NOW an advantageous time to address year-round filtration needs.
Customer narratives from eight reviewers reveal the on-the-ground experience: Dana Powers described an emergency situation where technicians installed AC in her garage within a day so her elderly dog Lucy would be safe during extreme temperatures. Rita Alexander received a same-night visit when her heat failed during cold weather, and the technician loaned her a space heater from his van while her replacement unit arrived the following day, she specifically noted the shoe covers and thorough cleanup. Multiple reviewers named Josh as the technician who explained system issues in understandable terms and resolved problems efficiently, with one customer calling him honest and resourceful when troubleshooting a stubborn heating issue.
What Customers Say
Eight of eight reviews award five stars, with multiple customers specifically praising technician Josh for honest communication and efficient repairs. Common themes include same-day emergency response, professional conduct including shoe covers and workspace cleanup, and fair transparent pricing for both repairs and new system installations.
Working Hours
| SundayToday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
AC Repair & Maintenance
Diagnostic visits, refrigerant recharging, capacitor and contactor replacement, and seasonal tune-ups to restore cooling performance and extend equipment life.
Heating & Furnace Service
Ignitor replacement, flame sensor cleaning, blower motor service, and thermostat integration for forced-air heating systems.
Heat Pump Installation
Ducted and ductless heat pump systems providing both heating and cooling from a single outdoor compressor unit.
Ductless Mini-Split Systems
Zoned comfort solutions for home additions, sunrooms, or garages where existing ductwork cannot reach.
Indoor Air Quality
Whole-home air scrubbers, filtration upgrades, and ventilation improvements reducing allergens, pathogens, and airborne particulates.
Commercial HVAC
Light commercial system installation and maintenance for small businesses, offices, and retail spaces.
Emergency Repairs
Twenty-four-hour dispatch for heating and cooling equipment failures, with same-day response across the service area.