Kentucky Utilities

Kentucky Utilities, commonly known as KU, serves as the primary electric utility provider for Lexington and surrounding communities in the Commonwealth. Based on 220 customer reviews, the company holds a rating of 1.8 stars, indicating significant dissatisfaction among its customer base. The utility operates under the LG&E and KU parent organization, delivering electric service to residential and commercial accounts throughout central and eastern Kentucky.

The company provides standard utility services including billing and payment processing, service start and stop requests, and outage reporting. Customers can manage accounts through the mobile application, online portal, phone, mail, or in-person visits. Additional options include automatic payment arrangements, budget payment plans, and paperless billing. The website offers tools for understanding charges and scheduling service reconnection.

Customer reviews highlight specific service challenges. One reviewer documented a billing dispute after requesting service removal, noting the account lacked documentation of their phone call despite spending ten minutes on the phone. Another reviewer praised proactive tree trimming along power lines in their neighborhood, crediting the work with minimizing storm damage. A separate review described ongoing outage restoration delays affecting a local church parking lot.