Lennox Stores (Parts Plus)

Lennox Stores (Parts Plus) operates as an HVAC parts supplier in Lexington, Kentucky, connecting contractors and homeowners with Lennox heating equipment, heat pumps, and repair components. The location serves the greater Lexington metro area including Georgetown, Richmond, and Nicholasville, supplying genuine parts for residential split systems and commercial HVAC applications. With a 4.3-star rating from 16 verified reviews, the store maintains consistent business hours Monday through Friday from 7:30 AM to 4:30 PM, providing in-person and phone support for part inquiries, warranty claims, and technical assistance.

This Parts Plus location distinguishes itself through direct access to Lennox manufacturer resources, including the AHRI Matchup system for verifying equipment specifications, cross-reference tools for finding compatible replacement components, and current promotional pricing on select models. The retailer offers financing programs through US Consumer Finance and Canadian Consumer Finance options, along with commercial leasing arrangements for contractor accounts. Their Repair Part Finder and warranty support tools help both DIY homeowners and professional contractors locate exact replacement components for aging systems, while the Clearance Center provides discounted inventory on overstocked items.

Customer reviews repeatedly highlight the responsiveness of specific team members during urgent situations. Courtney Jeffries, a Lennox dealer in Somerset, described calling on a Saturday when temperatures dropped to 15 degrees and receiving immediate assistance from Jason, Chris, and Joe, who ensured rapid delivery despite the weekend timing. Multiple five-star reviews praise the sales team's product knowledge and customer service approach, with jason Sowles noting the expertise of Lexington's sales professionals. Jon Dole characterized the service as the best received from any HVAC wholesaler, while reviewers like Jennifer Osborne, Joshua Belcher, and will mack specifically mentioned great customer service experiences.