R & M Heating and Air

R & M Heating and Air has been serving the Lexington area since 2007, operating as a locally owned HVAC contractor specializing in residential and light commercial systems. The company holds current Kentucky heating and cooling licenses and maintains an A+ rating with the Better Business Bureau, though their Google presence reflects a 3.7-star average across three submitted reviews. Their service territory spans ten central Kentucky cities including Lexington, Winchester, Richmond, Nicholasville, Frankfort, and Georgetown, delivering both routine maintenance and emergency repairs across Jefferson, Scott, and surrounding counties.

What distinguishes R & M Heating and Air is their commitment to transparent communication and a no-cost second opinion policy for homeowners comparing replacement quotes, a valuable safeguard when facing a major equipment investment. Their service menu covers the full spectrum from traditional split-system AC and furnaces to ductless mini-split installations for room additions, retrofits, and energy-conscious PTAC wall units. The company also offers indoor air quality solutions including whole-house humidifiers, dehumidifiers, and UV germicidal lights, plus programmable thermostat integration. Active duty military, veterans, and senior citizens receive special pricing on all services.

Customer experiences reveal a technician named Stephen who earned praise for diagnosing a severely aging HVAC system that had outlasted its original builder-grade components. Shelley McColley's five-star review describes Stephen as knowledgeable and helpful in recommending the correct replacement system.However, a one-star review documents significant frustration with missed appointments and unreturned calls, a reminder that responsiveness varies by job volume and scheduling. Homeowners should request confirmation in writing when booking service visits.