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About R & M Heating and Air
R & M Heating and Air serves homeowners across Lexington, Winchester, Richmond, Nicholasville, Wilmore, Versailles, Midway, Frankfort, Georgetown, and Paris Kentucky. The company holds a 3.7-star average rating derived from three customer reviews posted online. Their service menu covers air conditioning, heating, system installations, repairs, and preventive maintenance for residential properties. Technicians also address indoor air quality concerns and serve new construction and commercial projects. The business extends special pricing to active duty military members, veterans, and senior citizens.
The company distinguishes itself through a no-cost second opinion program when homeowners receive a quotes for new HVAC equipment, allowing clients to verify competitive pricing before committing to a purchase. Their service menu includes ductless mini-split systems for single-room heating and cooling applications, along with traditional central forced-air configuration for whole-home solutions. Indoor air quality offerings encompass filter replacement services, programmable thermostat installation, whole-house humidifiers and dehumidifiers, ultraviolet germicidal lighting, and advanced air cleaning equipment. This combination of diagnostic transparency and indoor air quality specialization addresses two recurring homeowner concerns: cost verification and health-conscious home environments.
Customer experiences reveal varied service outcomes. One reviewer, Shelley McColley, described working with a technician named Stephen who diagnosed an aging system built with economical components and recommended an appropriately sized replacement. The reviewer indicated satisfaction with the diagnostic explanation and planned to retain the company for future HVAC needs. Another reviewer, Annie Gil, cited communication failures including missed appointment arrivals and incomplete service delivery after payment, reflecting service consistency challenges that prospective clients should consider when evaluating their options.
What Customers Say
Of three published reviews, one five-star praises technician Stephen for knowledgeable system recommendations, while a one-star review cites missed appointments and incomplete service after payment. The single middle-ground review is absent from available data, indicating polarized customer sentiment.
Services
Air Conditioning Repair & Maintenance
Diagnostic services, refrigerant handling, component replacement, and seasonal tune-ups for residential cooling systems.
Heating System Repair & Maintenance
Furnace and heat pump troubleshooting, burner service, and preventive maintenance for heating equipment in Kentucky homes.
New HVAC Installation
Central air conditioning, furnace, heat pump, and ductless mini-split system installations for existing homes and new construction.
Indoor Air Quality Solutions
Filter replacement, UV germicidal lights, whole-house humidifiers, dehumidifiers, and advanced air cleaning equipment.
Thermostat & Control Systems
Programmable thermostat installation and configuration for optimizing residential heating and cooling performance.
Residential Remodeling Services
Ductwork modification and single-zone mini-split installations supporting home renovation projects.
Commercial HVAC Services
Rooftop package unit replacement, installation, and service for gas or electric commercial heating and cooling systems.