Is this your business?
Claim your listing to verify your info and earn a verified badge.
Claim This BusinessAbout 1st Service Heating and Air
Serving Madison County since its founding, 1st Service Heating and Air operates from Waco, Kentucky, delivering expert HVAC solutions to homeowners throughout Richmond, Berea, Lexington, Winchester, and the broader central Kentucky region. With a perfect 5.0-star rating accumulated across 161 verified client reviews, this locally operated contractor has built its reputation on transparent diagnostics and straightforward recommendations that respect both homeowner budgets and system longevity. Their service fleet responds to calls across an area spanning from Georgetown to Mount Sterling, ensuring regional coverage for heating emergencies, air conditioning failures, andnew system installations.
Unlike larger franchise operations, this contractor maintains in-house expertise across multiple system categories, including variable-speed heat pumps, high-efficiency gas furnaces, and geothermal installations that qualified homeowners can pair with utility rebates. Their VIP Maintenance Plan structures seasonal tune-ups to prevent the mid-summer breakdowns and mid-winter failures that plague aging equipment in Kentucky's humid continental climate. Every installation includes comprehensive post-install inspection of ductwork and insulation, addressing airflow restrictions that compromise efficiency even when the equipment itself functions properly.
Long-term customer relationships define the client base. Reviewer Rita King describes a 2021 whole-system replacement in her 1978 home, noting that technicians Butch and then Dustin resolved problems the original builder-installed system couldn't overcome. Technician Dustin earned multiple mentions for diagnosing furnace issues correctly on the first visit, explaining options without pressure, and confirming repairs with documentation before proceeding. Reviewer Stephen Mullins highlighted a heat pump installation where Dustin and his father delivered what he described as above-and-beyond effort, a theme echoed across fourteen five-star testimonials.
What Customers Say
One hundred sixty-one clients awarded perfect scores, with Dustin named in seven reviews for diagnostic accuracy and customer communication, while four reviewers specifically mentioned same-day or next-day response during heating or cooling emergencies.
Services
AC Repair & Maintenance
Diagnostic services, refrigerant handling, and tune-ups for all air conditioning brands, with same-day response available for cooling emergencies.
Furnace & Heating Repair
Gas furnace troubleshooting, ignition system service, and heating efficiency restoration for systems from all major manufacturers.
HVAC Installation
Complete system replacement including equipment selection, ductwork assessment, and post-install efficiency verification.
Heat Pump Systems
Variable-speed and conventional heat pump installations suitable for Kentucky's seasonal temperature ranges.
Ductless Mini-Split Zoning
Individual room-by-room cooling and heating through wall-mounted units for additions or zones requiring independent temperature control.
Geothermal Systems
Ground-source heat pump installations that leverage stable underground temperatures for high-efficiency year-round operation.
Whole House Generators
Automatic standby generator sizing and installation to maintain critical systems during power outages.
VIP Maintenance Plan
Scheduled twice-yearly service covering both cooling and heating systems with priority scheduling and discounted repairs.