Air Support

Air Support operates as an HVAC contractor serving Louisville and the surrounding Kentucky communities with around-the-clock availability. With a perfect 5.0-star rating drawn from 464 customer reviews, the company has established itself as a trusted name for residential heating and cooling needs. The business maintains 24-hour service seven days a week, ensuring that homeowners can reach qualified technicians whenever an emergency arises. Their service portfolio covers air conditioning installation, repair, and replacement along with comprehensive heating solutions including furnace and heat pump services.

The company differentiates itself through transparent diagnostic practices and customer-first decision making. Reviewers consistently note that technicians took time to thoroughly evaluate systems rather than immediately recommending full replacements, and several customers reported being waived from diagnostic fees after the service visit. Air Support offers $49 air conditioning maintenance inspections for first-time customers, making preventive care accessible, and provides financing options to help manage the cost of major equipment investments. Their maintenance plans allow homeowners to schedule regular service cadence, potentially avoiding emergency repairs.

Customer feedback highlights technician Dillon as particularly attentive to detail, taking extended time to diagnose root causes without pressuring homeowners toward expensive system replacements. Reviewer Joe Cho described how Dillon conducted extensive troubleshooting on a heating issue, ultimately deciding together with the homeowner that a full system replacement made the most sense, yet declined to charge any fee for the multiple diagnostic visits. Alec Shaw noted rapid response after calling the 24/7 line, with a technician arriving shortly after the initial call. Another reviewer, Caleb King, appreciated that the technician remained respectful and patient, answering questions without Upselling.