Metts Plumbing of Frankfort

Metts Plumbing operates from Louisville, Kentucky, serving residents across Jefferson County and surrounding communities including Frankfort, Shelbyville, and Prospect. Founded by owner Billy Metts, the company holds current Kentucky plumbing licenses and maintains an A+ BBB rating. With 13 verified customer reviews reporting a 4.4-star average, the team handles residential jobs ranging from fixture repairs to complete sewer line replacements. Customers praise the owner for answering calls personally and walking through diagnostic findings even on smaller projects.

What distinguishes Metts Plumbing from competitors is the owner's hands-on approach during complex municipal issues. Reviewers describe Billy coordinating directly with city departments to resolve sewer conflicts affecting multiple properties, navigating permit requirements that other contractors avoided. The company provides upfront written estimates before work begins and schedules appointments within one week for most service calls. They accept dishwashers, water heaters, and plumbing fixtures from major retailers including Lowe's.

Homeowners cite specific scenarios where Metts Plumbing delivered results other companies could not achieve. One customer recounting a 2018 main water line failure notes the team identified root intrusion other plumbers missed, then returned in 2021 when follow-up work was needed. Another reviewer describes the owner managing their small project alongside a larger National Guard facility contract, answering over ten calls without frustration. For sewer backups and water line emergencies in Louisville, residents can request same-day assessment.