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About Metts Plumbing of Frankfort
Metts Plumbing operates in Louisville, Kentucky as a plumbing contractor with a 4.4-star rating compiled from 13 customer reviews. The business provides plumbing services to residential clients throughout the Louisville metro area and surrounding communities. Based on available review data, the company has handled main water line repairs, sewer line replacements, and fixture installations for homeowners.
The company distinguishes itself through root-cause diagnostics, with multiple reviewers noting that technicians identified underlying issues contributing to plumbing problems rather than addressing surface symptoms alone. Workmanship quality and reasonable pricing appear as recurring themes in positive reviews. Some customers have returned to Metts Plumbing for additional services after initial repairs, suggesting satisfaction with completed work.
Customer reviews reference a technician named Billy who communicated with municipal authorities regarding shared sewer infrastructure and explained repair processes to homeowners. Another reviewer described a professional who answered numerous questions throughout a smaller project while simultaneously managing a larger commercial engagement. These accounts suggest the business provides ongoing communication during service calls.
What Customers Say
Three of six detailed reviews cite unprofessional conduct including improper damage to existing equipment and failure to complete work, while four five-star reviews praise diagnostic skill, transparent communication, and fair pricing. Five-star reviewers specifically mention root-cause identification as a distinguishing strength.
Services
Main Water Line Repair
Fixes or replaces the primary pipe connecting municipal water supply to residential plumbing.
Sewer Line Replacement
Full removal and installation of new sewer piping from the building to the main municipal line.
Root Intrusion Treatment
Addresses tree root growth penetrating shared or private sewer lines including municipal connections.
Dishwasher Installation
Connects new appliances to existing plumbing and electrical connections per manufacturer specs.
Fixture Installation & Repair
Handles sinks, faucets, drains, and related fixtures in kitchens and bathrooms.