Performance Heating and Air LLC
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About Performance Heating and Air LLC
Performance Heating and Air LLC operates as a licensed HVAC contractor serving the Shepherdsville area and neighboring communities in Bullitt County. The company holds a perfect 5.0-star rating derived from 171 customer reviews, reflecting consistent service quality delivered over multiple years of operation. Principal technician Steven manages service calls alongside his crew, handling both residential heating and cooling systems. Service inquiries receive response through the main line at (502) 528-0865, with the business maintaining 24-hour availability across all seven days to accommodate emergency heating and cooling failures.
What distinguishes Performance Heating and Air from competitors is the technical depth visible in each service interaction. Customer reviews highlight Steven's diagnostic thoroughness, he evaluates multiple failure scenarios before recommending repairs, explains findings in understandable language, and presents several solution paths with cost-benefit breakdowns. The company addresses indoor air quality concerns proactively, particularly noting situations involving basements with poor ventilation where carbon monoxide intrusion poses health risks. Technicians correct existing ventilation configurations during new system installations, explaining why specific modifications improve safety and performance.
Customer scenarios described in verified reviews demonstrate the company's responsiveness and problem-solving capability. On a frigid December evening when heat failed unexpectedly, Stephen Hillenmeier received assistance within 45 minutes of reaching out. When Julie Hall scheduled routine maintenance, technicians discovered cracked heat exchangers leaking carbon monoxide, a potentially lethal condition undetected until that service call. The furnace diagnostic visit led to complete system replacement within two days. Another reviewer, Patti Bridwell, described an evening call when her furnace stopped working; the technician returned the following day with necessary parts rather than delaying repair.
What Customers Say
One hundred seventy-one reviewers award a perfect 5.0 average rating. Nine reviewers specifically mention same-day or within-hours emergency response. Three customers cite Steven by name, praising his diagnostic thoroughness and explanatory approach. The sole four-star review mentions higher pricing compared to alternatives but confirms willingness to return.
Working Hours
| Sunday | Open 24 hours |
| MondayToday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Emergency HVAC Repair
Same-day response for heating and cooling system failures, available 24 hours daily including evenings and weekends.
Furnace Diagnostics
Thorough evaluation of furnace failures checking multiple potential causes before recommending specific repairs or replacements.
New System Installation
Complete heating and cooling system replacement, with typical installation completed within two days.
Preventive Maintenance
Tune-up and inspection services identifying hidden problems like cracked heat exchangers or ventilation issues.
Indoor Air Quality Assessment
Evaluation of ventilation problems, filtration options, and recommendations for homes with basement or poor air exchange.
Ventilation Configuration Correction
Modification of existing intake and exhaust systems during new equipment installs to meet current safety standards.