Johnstone Supply

Johnstone Supply operates as a wholesale-only heating equipment supplier serving contractors in the Elmwood, Louisiana area, within the greater New Orleans metro. The location holds a 4.6-star rating drawn from 54 customer reviews, reflecting generally positive experiences among the contractor clients who frequent this distributor. As a trade-only supplier, Johnstone Supply does not sell directly to homeowners; instead, the store functions as a procurement hub for licensed HVAC technicians, service companies, and installation professionals who maintain accounts with the distributor.

What distinguishes this Johnstone Supply location is its emphasis on contractor convenience and equipment breadth. The Elmwood store stocks Goodman manufactured housing systems, residential split systems, mini-split configurations, single packaged units, air handlers, evaporator coils, and furnaces alongside an array of field-installed accessories. Contractors can request accounts, access contractor tools online, utilize cross-reference search functionality for parts identification, and leverage extended warranty options on equipment purchases. The distributor also offers commercial HVAC solutions, positioning itself as a one-stop equipment source for professional installers.

Multiple reviewers highlight specific team members who deliver exceptional service. Matthew Bistes specifically names DJ and Lionne as extremely nice, informative, and consistently helpful with equipment information. Eddie Patrick, a service technician, describes the ordering and will-call process as efficient, noting he is typically in and out quickly when picking up parts. Mark Leonard praises the entire team, from counter staff to warehouse personnel, emphasizing that orders are checked multiple times before loading and highlighting the store's handicap accessibility and complimentary morning refreshments.