Duggan's Air Conditioning & Heating Repair
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About Duggan's Air Conditioning & Heating Repair
Duggan's Air Conditioning & Heating Repair has served Gretna and surrounding Louisiana communities since its founding, building a reputation through consistent, quality service. With 112 reviews earning a 4.7-star rating, the family-owned and operated business provides 24-hour availability across all seven days. Their team prioritizes direct homeowner communication, ensuring customers work directly with experienced technicians rather than salespeople.
What distinguishes Duggan's from larger, private-equity-backed HVAC companies is their hands-on approach. When unforeseen complications arose during a new system installation, the owners themselves returned the very next morning on a Saturday to ensure the job was completed correctly. Their diagnostic expertise has resolved issues that other contractors failed to identify, and they provide transparent pricing with options rather than pushing unnecessary upgrades.
Customer reviews highlight specific technicians who deliver exceptional service. Jakhari Norman earned praise for explaining every detail with patience and going above and beyond for homeowners. During a cold blast, Duggan's arrived at one property within five minutes and waived diagnostic fees. Their follow-up care includes addressing minor mechanical issues post-installation and responding to homeowner questions after system testing.
What Customers Say
Every reviewer awarded 5 stars, with multiple customers specifically commending diagnostic skill over repair urgency. Three reviews name individual technicians, particularly Jakhari Norman, as key to their positive experience. The lone criticism touches on pricing, while praise centers on response time, honesty, and competence.
Services
AC Repair & Maintenance
Emergency repair services, diagnostic troubleshooting, and scheduled maintenance for cooling systems.
Heating System Repair
Heat pump repair and replacement, particularly for systems failing during cold weather.
New System Installation
Full HVAC system replacement with transparent pricing and post-install follow-up support.
Diagnostic Services
Thorough problem identification, with some emergency calls receiving free diagnostic evaluations.
System Inspections
Comprehensive assessments explaining every detail to homeowners before recommending repairs or replacement.