Trademasters

Trademasters operates as an HVAC contractor in Kenner, Louisiana, holding a 2.1-star rating derived from 51 customer reviews. The company serves the greater Kenner metropolitan area and surrounding parishes, providing heating and cooling services to residential customers. Business hours run Monday through Friday from 8 AM to 5 PM, with weekend service unavailable. This locally-based contractor handles routine maintenance, repairs, and system replacements for homes throughout the region.

The company assigns jobs through American Homeshield, a third-party warranty provider, and dispatches technicians directly to customer homes. Review accounts indicate some customers receive same-day or next-day appointment scheduling following initial service requests. Communication between office staff and customers appears to flow primarily through text messaging and email, with technicians providing arrival tracking in certain cases. The company recommends and installs replacement central AC units along with associated components such as shut-off valves.

Customer experiences with Trademasters vary significantly. Technician Sateen earned praise for swift diagnostic work, taking time to explain failed components and ordering necessary parts within one day. In one case, despite severe weather conditions, the technician maintained contact and rescheduled to complete repairs. However, other reviewers report prolonged waits for return calls, unresolved warranty claims, and new installations experiencing problems within the first month. One customer noted a newly installed unit leaked while the recommended shut-off valves failed to function properly.