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Claim This BusinessA/C Heroes New Orleans llc is a locally owned HVAC contractor based at 4710 Redwood St in the 70127 zip code. The company holds proper licensing and insurance, serving residential and light commercial customers across New Orleans, Metairie, Kenner, Gretna and approximately 15 surrounding areas. With 11 verified customer reviews averaging 4.4 stars, the company has built a presence in the Greater New Orleans market offering emergency repairs, system installations, and their signature Heroes Club Maintenance program with priority scheduling for members.
What distinguishes A/C Heroes from neighboring contractors is their commitment to transparent pricing and their membership-based maintenance model. The Heroes Club offers two seasonal tune-ups per year, priority 2-hour dispatch for members, and exclusive discounts on repairs. Their website advertises same-day and 24/7 emergency service with financing options available, addressing a real need in a climate where air conditioning failures during summer heat waves can become health emergencies. They also handle indoor air quality solutions including air purifiers, UV lights, and duct sealing.
Several reviewers specifically named owner Brian Williams Jr. and described positive outcomes. Ariane Williams recounted that Mr. Williams performed major AC and heating repair work that "looked easy," arrived on time, maintained a clean workspace, and went over and beyond to meet her needs. Another customer, Briane, described how the team worked on a problematic unit that other technicians couldn't resolve, returning until the job was right, praising their dependability and trustworthiness. However, one reviewer reported paying $1,400 for heating element repairs that were never completed, and another mentioned receiving an incorrectly sized unit that failed within a month.
Of 8 parsed reviews, 5 are 5-star ratings praising owner Brian Williams Jr. by name for professionalism, thoroughness, and solving difficult repairs. Two negative reviews (1-star and 2-star) cite incomplete work and communication issues, one customer paid $1,400 for undelivered repairs, another received an incorrectly sized system. Positive reviewers emphasize timeliness and quality work, while negative reviewers focus on pricing disputes and unfulfilled promises.
Expert diagnostics, high-efficiency replacements, transparent pricing, and clean professional installations.
Annual tune-ups, new system installations, and repairs to keep homes comfortable throughout winter months.
Two seasonal tune-ups per year, priority scheduling, 2-hour dispatch for members, and exclusive discounts.
Air purifiers, UV lights, filter replacements, and duct sealing to improve health and comfort.
HVAC services tailored for small businesses and commercial properties in the Greater New Orleans area.
Same-day and round-the-clock emergency service for AC and heating system failures.