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About G.E.M. Air & Electric LLC
G.E.M. Air & Electric LLC holds a perfect 5.0-star rating across 28 verified customer reviews, establishing them as a top-rated HVAC contractor serving New Orleans and surrounding Louisiana communities. The family-run business handles residential, light commercial, and new construction projects, offering comprehensive heating and cooling solutions alongside electrical services. Their service menu spans traditional central air conditioning, heat pump systems, ductless mini-split installations, and full indoor air quality enhancements including air purification, humidification, and ventilation upgrades.
What distinguishes G.E.M. Air & Electric from competitors is their dual expertise in both HVAC and electrical trades, allowing homeowners to consolidate service providers for multiple household systems. Their Daikin product lineup includes residential heat pumps, ductless mini-split systems, and high-efficiency variable-speed equipment. The company also offers whole-house dehumidification solutions particularly relevant to New Orleans' humid subtropical climate, along with UV coil purifiers and media air cleaners for improved indoor air quality.
Customer reviews consistently praise technician Ed Medina and his son for their communication style and technical explanations. One reviewer described how the team thoroughly explained system efficiency details during an HVAC upgrade consultation, ultimately winning the job over two competing estimates. Another customer noted Ed's same-day arrival during a heat wave emergency, while a third mentioned the team resolved improperly installed mini-split zoning that another contractor had botched. Multiple reviewers highlight the team's multi-year relationship with clients, noting recurring service for AC units, furnaces, smart thermostats, and electrical needs.
What Customers Say
Twenty-eight reviews award perfect 5-star ratings, with technicians Ed and his son named across multiple testimonials for same-day emergency response, thorough system explanations, and honest cost assessments. Reviewers describe the team as great communicators who saved money through trusted advice and quality installations.
Services
AC Installation, Repair & Maintenance
Complete air conditioning services including new installations, tune-ups, diagnostics, and repair for residential and light commercial systems.
Heating & Furnace Services
Heater installation, maintenance, repair, replacement, and tune-up services including electric furnaces.
Heat Pump Systems
Daikin heat pump installation, maintenance, repair, replacement, and service for year-round heating and cooling.
Ductless Mini-Split HVAC
Ductless AC and heating installation, repair, and replacement for zoned comfort in older homes or additions.
Indoor Air Quality
Whole-house solutions including UV purifiers, dehumidifiers, humidifiers, and advanced filtration systems.
Electrical Services
Electrical wire replacement, repairs, installations, and smart thermostat integration.
Smart Thermostat Setup
Installation and configuration of smart thermostats including Nest and other connected devices.