Star Service - A Fidelity Company
Is this your business?
Verify your details, earn a verified badge, and start getting customer inquiries. Takes about a minute by phone.
Claim This Business FreeClaiming is free. Featured placement is optional, $99/mo.
About Star Service - A Fidelity Company
Star Service operates as a commercial and industrial HVAC contractor serving St Rose and the broader Gulf Coast region from multiple locations including Houston, New Orleans, Mobile, and Florence/Jackson. The company functions as part of the Fidelity Building Services Group, a larger building services network. Currently holding a 2.3-star rating derived from three customer reviews, Star Service maintains standard weekday hours of 8 AM to 5 PM Monday through Friday. The business focuses primarily on commercial and industrial systems rather than residential HVAC work, and operates additional locations in Pensacola and Arkansas.
This contractor distinguishes itself through advanced indoor air quality technologies including bipolar ionization systems, HEPA filtration, and dedicated outdoor air ventilation capabilities. Their service portfolio extends beyond traditional HVAC into specialized areas such as data center and mission-critical facility design, explosion-proof systems, and industrial refrigeration processes. Star Service offers building automation and control systems alongside commissioning and retro-commissioning services, positioning them as a technical solutions provider for complex commercial projects. The company also provides temporary heating, cooling, and power solutions for facilities requiring interim systems during equipment transitions.
Customer feedback reveals significant concerns regarding this contractor's service. A single available review from Austin Caulking assigned one star and specifically criticized driver safety practices, stating the company should teach its drivers how to safely drive. With only three total reviews on record, the limited feedback makes comprehensive service quality assessment difficult. The negative review centers on operational professionalism rather than technical HVAC competency, suggesting potential gaps in customer-facing processes rather than equipment repair capabilities.
What Customers Say
The limited review data shows a concerning pattern, with the sole detailed review giving one star and citing driver safety as a problem area. All three reviews contribute to a 2.3-star average, and the lack of positive testimonial detail means no specific technicians or service scenarios can be verified from customer feedback.
Working Hours
| SundayToday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
Services
Commercial HVAC Maintenance
Ongoing maintenance programs for commercial heating and cooling systems including monitoring and call center support.
Indoor Air Quality Systems
Installation of bipolar ionization technology, HEPA filtration, and enhanced HVAC filtration for improved air quality.
Design and Build Services
Custom HVAC system design and construction for new commercial and industrial facilities.
Data Center Cooling
Specialized cooling solutions for data centers and mission critical facilities requiring precise temperature control.
Building Automation
Building automation and control systems integration for centralized facility management.
Commissioning Services
System commissioning and retro-commissioning to verify equipment performance meets design specifications.
Temporary HVAC Solutions
Temporary heating, cooling, and power equipment for facilities during equipment transitions or upgrades.
Industrial Refrigeration
Industrial and refrigeration process systems for specialized commercial and industrial applications.