Burgess Plumbing & Heating

Burgess Plumbing & Heating operates as a plumbing specialist serving Boston and surrounding eastern Massachusetts communities. The company holds a 4.3-star rating aggregate from 12 customer reviews, reflecting generally positive service experiences across residential plumbing needs. Technicians at Burgess handle common household plumbing situations including water heater replacements, drain clearing, leak repairs, and pipe freezing emergencies. The business maintains a direct communication line at (978) 522-3177 for service requests.

Review feedback indicates Burgess Plumbing prioritizes responsive customer communication. Multiple reviewers describe receiving callback within hours of initial contact, including Saturday same-day assistance for urgent water heater failures. Pricing perceptions vary among clients, with some customers noting competitive rates while one negative review cited markup concerns on parts versus retail pricing. The company appears to operate without extensive online marketing presence, relying primarily on word-of-mouth referrals in the local service area.

Customer scenarios documented in reviews involve same-day sink unclogging, emergency water heater installation following weekend failures, and February frozen pipe repairs during extreme cold weather. Technician interactions referenced include individuals named Mark, Mike, and additional team members arriving within two-hour windows for urgent situations. One reviewer noted a four-day delay attempting contact with another plumber before Burgess responded promptly. The company completed work without requiring follow-up visits according to several customer accounts.