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About Gross plumbing and heating
Gross Plumbing and Heating operates from Boston, Massachusetts, delivering plumbing and heating services across the greater Boston metro and surrounding communities. The company maintains a perfect 5-star rating derived from 11 client reviews, reflecting consistent quality in both residential and commercial settings. Service offerings span routine plumbing maintenance, heating system repair, and emergency interventions for homes and businesses throughout the region.
Customers repeatedly highlight the company's rapid response capabilities, particularly during urgent situations. Reviewers note same-day emergency arrivals, including a Christmas Eve intervention that restored heat for a family holiday. The team serves diverse client types, from homeowners to cafe operators, demonstrating adaptability across different property types. Pricing transparency appears frequently in client feedback, with multiple reviewers emphasizing fair estimates and reasonable costs without unexpected charges.
Specific technician interactions show a focus on communication and education. Clients describe thorough explanations of diagnosed problems and completed repairs, transforming technical procedures into understandable information. One reviewer recounted how the technician arrived within hours of a late-night request during winter weather, ensuring a family's Christmas morning comfort. Another noted the team's patience with questions and deliberate approach to explaining repair options before proceeding.
What Customers Say
Eight of eight reviewers award perfect 5-star ratings, with seven specifically praising response speed. Five reviewers mention fair or reasonable pricing, while three reference detailed explanations of work performed. Emergency service appears in multiple accounts, including holiday and weekend scenarios.
Services
Emergency Plumbing Repair
Immediate response for burst pipes, severe leaks, and urgent pipe failures requiring same-day intervention.
Heating System Repair
Diagnosis and restoration of furnaces, boilers, and heating equipment failures including no-heat emergencies.
Routine Plumbing Maintenance
Scheduled service calls for leaks, drain issues, fixture problems, and general plumbing upkeep.
Commercial Plumbing Services
Plumbing solutions for business properties including restaurants, cafes, and office facilities.
Heating Installation
New heating system installation for residential homes and commercial buildings.