Metropolitan Air Conditioning/Heating, Inc.

Metropolitan Air Conditioning/Heating, Inc. has served Boston and surrounding Massachusetts communities as a full-service HVAC contractor. The company holds an overall rating of 2.9 stars drawn from 8 published customer reviews. Projects documented in those reviews span locations across Back Bay and additional metro Boston neighborhoods, with crew experience covering both residential single-unit repairs and larger multi-unit building installations. Prospective clients should factor the mixed rating into their decision process alongside the specific service details outlined below.

Customer reviews surface two standout service patterns worth noting. Scott S. described a recent large project in Back Bay as marked by timely arrivals, clear morning communication about start times, and a budget that both parties agreed on upfront before work commenced. A second reviewer, James, credited technician Kevin with arriving within approximately one hour on a holiday to address an ongoing wiring problem that another contractor had been unable to resolve. These accounts suggest technical capability exists on staff, even as broader customer communication processes draw repeated criticism.

Negative reviews cluster around follow-up communication failures rather than equipment failures. Nicholas Rizzolo documented calling the office four consecutive days without receiving a promised callback after a repair did not hold. Vish documented a new installation that required three months of back-and-forth to resolve because initially installed hose sizes were smaller than what a cooperating plumber had recommended at the time of install. Bernard S. experienced a misdiagnosis on an initial unit visit that created a significant cost overrun, followed by a 16-day silence during a summer heat wave before any callback arrived. These scenarios involve distinct technicians, suggesting the communication gaps reflect company-level process shortcomings rather than a single staffing issue.