True Prime Plumbing & Heating Boston

True Prime Plumbing & Heating operates from Dorchester, serving homeowners and businesses across Boston and the surrounding communities of Braintree and Milton. The team holds Massachusetts state licensing and carries both bond and insurance coverage for residential work. Across 114 combined Google and Facebook reviews, the company maintains a 4.5-star rating with customers frequently noting the technicians who handle their projects. Emergency plumbing response and full system inspections round out the core offerings.

The company participates as a Mass Save program ally, helping homeowners navigate available utility rebates when upgrading from conventional gas equipment to heat pump systems. This connection gives customers a direct path toward qualifying incentives rather than managing program paperwork independently. Radiant underfloor heating installation represents another specialized capability, with crews experienced in both new construction and existing homes. The company has completed over 1,500 projects and reports that approximately 75 percent finish on schedule, with post-installation support available for questions after the crew leaves.

Reviewers named technicians Phu and Fu across multiple projects, describing specific scenarios from recent work. Sharon Lee credited Phu with completing a heat pump installation while accommodating her work travel and household pet schedule, noting the crew answered questions before and after installation. Marcus Friberg called the team after discovering a rooftop spigot leak and returned for subsequent faucet and sink plumbing, describing Fu as an excellent communicator who arrived when promised. Dante Amoroso chose True Prime to replace a failed gas boiler with a heat pump through the Mass Save program, citing the crew's patience navigating approval paperwork and their quote arriving fastest among competing bids.