Is this your business?
Manage your details and start getting customer inquiries. Takes about a minute by phone.
Claim Your Free PageClaiming is free. Featured placement is optional, $99/mo.
About William O'Brien Plumbing & Heating
William O'Brien Plumbing & Heating serves the Boston metropolitan area as a licensed plumbing and heating contractor, earning a 4.3-star average rating across four client reviews. The business specializes in residential plumbing repairs, fixture installations, and emergency service calls. Reviewers note the contractor responds promptly to inquiry calls and schedules appointments within one business day.
The contractor distinguishes itself through responsive communication and transparent service explanations. Multiple reviewers describe receiving return calls within twenty minutes of initial contact, a contrast to experiences with other area plumbers who either failed to return calls or scheduled appointments weeks out. The contractor also walks homeowners through repair procedures, demonstrating completed work and explaining maintenance requirements so clients can manage future minor issues independently.
Customer reviews highlight two distinct service experiences. Pierre Juillard describes same-day garbage disposal repair and rapid dishwasher installation, praising the technician's honesty, cleanliness, and meticulous approach. In contrast, Irene Smalls recounts a recurring leak after TP valve replacement, noting the contractor attributed the problem to water pressure and city infrastructure before declining to revisit the site. These contrasting reviews suggest service quality may vary depending on issue complexity.
What Customers Say
Positive reviews cite rapid 20-minute callback response and same-day service availability, while the sole negative review describes a recurring leak and contractor declining follow-up service. All reviewers mention direct communication with the primary technician.
Services
Plumbing Repair
Diagnoses and repairs leaks, clogs, and fixture issues in residential kitchens and bathrooms.
Garbage Disposal Service
Installation and repair of kitchen garbage disposal units, including same-day emergency calls.
Dishwasher Installation
Professional dishwasher hookup, including plumbing connections and testing for proper operation.
Water Heater Maintenance
TP valve replacement and water heater system checks for pressure and safety compliance.
Emergency Plumbing
Same-day response for urgent residential plumbing issues including backups and leaks.