CTW Plumbing and Heating, Inc.
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About CTW Plumbing and Heating, Inc.
CTW Plumbing and Heating, Inc. operates as a plumbing contractor in Brighton, Massachusetts, holding a 4.6-star rating derived from 19 customer reviews. The company maintains standard weekday hours from 7:30 AM to 3:30 PM, serving residential clients throughout the Brighton area and neighboring communities in Greater Boston. Reviewers describe the team as responsive and professional, with multiple clients noting reliability across several years of ongoing service relationships.
The company handles a broad range of plumbing and heating needs, from fixture replacements to boiler servicing and system zoning modifications. A property manager reviewer specifically highlights the company's work on hundreds of repair calls annually, in addition to new construction plumbing for development projects. This combination of maintenance service and larger-scale construction capability appears to differentiate the operation from smaller service-only operations.
Customer reviews detail specific scenarios including a same-day diagnosis of a basement heating issue caused by cross-floor thermostat interference, resolved through the installation of a dedicated zoning system with separate thermostat control. Another reviewer describes the team replacing a garbage disposal unit, noting professional and respectful conduct throughout the visit. A negative review mentions billing delays and supervision concerns on unfinished work, representing the sole 1-star feedback among the 19 reviews documented.
What Customers Say
Among 19 reviews, 5 clients award 5 stars and specifically praise the team's diagnostic skill, fair pricing, and reliable same-day or scheduled arrivals. One reviewer mentions supervision and billing delays, while positive feedback consistently highlights knowledgeable staff, quality workmanship, and responsiveness during emergencies.
Working Hours
| SundayToday | Closed |
| Monday | 7:30 AM–3:30 PM |
| Tuesday | 7:30 AM–3:30 PM |
| Wednesday | 7:30 AM–3:30 PM |
| Thursday | 7:30 AM–3:30 PM |
| Friday | 7:30 AM–3:30 PM |
| Saturday | Closed |
Services
Plumbing Repairs & Maintenance
Diagnosis and repair of leaks, clogs, and fixture issues, with one reviewer noting sub-hour diagnosis and repair.
Water Heater Replacement
Installation and replacement of water heater units, mentioned specifically in customer reviews.
Boiler Servicing
Maintenance and repair of heating boiler systems, including blower motor service.
Fixture Installation
Faucet, disposal, and related fixture replacement services across residential properties.
Heating Zone Systems
Design and installation of separate heating zones with independent thermostat controls for multi-floor homes.
New Construction Plumbing
Plumbing installation for construction projects, evidenced by a property manager reviewer's ongoing construction work.