Service Right, LLC

Service Right, LLC is a locally owned HVAC contractor operating from 255 Normandy St in Boston's Dorchester neighborhood. With more than 25 years of industry experience, the company maintains round-the-clock availability seven days a week for emergency repairs. Serving Dorchester and surrounding communities including Brookline, Newton, Waltham, and West Roxbury, the contractor handles residential heating and cooling systems ranging from routine maintenance to complete system replacements. The business specializes in boiler service, furnace repair and installation, air conditioning repair and replacement, and combination boiler systems.

What distinguishes Service Right from neighboring contractors is their commitment to transparent pricing and rapid response capabilities. The company stocks popular replacement parts on their service vehicles, enabling same-day repairs for many common HVAC failures. Their upfront pricing model ensures homeowners receive cost estimates before work begins, eliminating unexpected charges. The 24/7 emergency service proves particularly valuable during New England winters when furnace failures create immediate safety concerns, or during summer heat waves when cooling systems must operate continuously.

Customer reviews reveal consistent praise for honest diagnostics and efficient service. Reviewer Annette S. noted the contractor provided an accurate diagnosis after another company had suggested unnecessary repairs, describing the technician as knowledgeable and the service as efficient. Sara D. highlighted a technician named Jolly who responded to her request with a personal phone call rather than automated messaging, arrived on time, identified the issue within 15 minutes, and completed repairs at a reasonable price. These accounts underscore the company's emphasis on straightforward communication and technical expertise.