Austin Plumbing & Heating
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About Austin Plumbing & Heating
Austin Plumbing & Heating maintains a 4.9-star rating across 188 verified reviews, establishing the company as a leading plumbing and heating specialist in Franklin, Massachusetts. The business operates Monday through Friday from 7 AM to 5 PM, providing scheduled service for residential plumbing systems, water heater sales, and heating equipment throughout the Franklin area. Homeowners in surrounding communities seeking dependable service can reach the team at (508) 446-5951 during business hours.
The company distinguishes itself through integrated plumbing and heating capabilities, addressing both water distribution and indoor climate systems from a single service call. Their water filtration services help homeowners improve water quality at the point of entry, while their heating expertise covers system maintenance and new equipment sales. This dual-trade approach allows customers to coordinate water heater replacements with heating system evaluations during the same appointment, streamlining the process for whole-home comfort upgrades.
Customer reviews highlight specific technicians who handled varied challenges. One reviewer described Jim resolving a cast iron pipe concern through camera inspection, confirming the external line remained functional and avoiding unnecessary excavation. Another account detailed David addressing a tub faucet leak followed by furnace maintenance, with the technician creatively modifying filter access for easier ongoing maintenance. A water heater replacement review noted the company provided a significantly lower quote compared to other area contractors, with the work completed promptly at the scheduled time.
What Customers Say
All five sampled reviewers awarded 5-star ratings, with three specifically naming technicians Jim or David. Two reviews contrasted Austin Plumbing's pricing against competitor estimates, noting substantial savings on water heater and faucet repairs.
Working Hours
| SundayToday | Closed |
| Monday | 7 AM–5 PM |
| Tuesday | 7 AM–5 PM |
| Wednesday | 7 AM–5 PM |
| Thursday | 7 AM–5 PM |
| Friday | 7 AM–5 PM |
| Saturday | Closed |
Services
Plumbing Repair & Installation
Diagnoses and repairs leaks, clogs, pipe damage, and fixtures. Handles both minor repairs and complete pipe replacements.
Water Heater Sales & Installation
Sells and installs new water heaters. One review documented a replacement completed quickly at the quoted price with no complications.
Water Filtration Systems
Installs point-of-entry filtration to improve water quality throughout the home.
Heating System Service
Cleans, inspects, and maintains furnaces and heating equipment. Includes filter access modifications for easier homeowner maintenance.
Camera Pipe Inspection
Uses camera technology to examine underground pipes without excavation, determining whether repairs or replacement are necessary.