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Claim This BusinessBPS Plumbing, Heating & Cooling has been a fixture in Andover, Massachusetts since 2004, earning a 4.9-star average across 125 reviews on Google. The company holds full licensing and insurance, serving both residential and commercial customers across Lowell, Andover, and surrounding Middlesex County communities. Their team handles everything from routine service calls to full system replacements, and they are currently recruiting new technicians, signaling continued growth and capacity to take on new clients.
What sets BPS apart is the combination of free up-front pricing and a broad trade scope that lets one company manage plumbing, heating, and cooling without requiring multiple contractors. Their technicians field calls for forced-air systems, heat pumps, and high-velocity air conditioners, navigating the demands of New England summers and winters with the same equipment knowledge. Every job comes with a written quote before work begins, removing the uncertainty that often frustrates homeowners mid-project.
Customer reviews name Tyler, Dennis, and Karen as the faces of the company, and their track records speak for themselves. One homeowner described Tyler trudging through snow to his truck repeatedly while maintaining a positive attitude and delivering what she called spectacular workmanship. Another household called after a freeze, and office manager Karen communicated proactively about a slight schedule delay, while Tyler diagnosed and repaired the issue clearly. That balance of technical skill and transparent communication appears repeatedly across reviews.
Technicians Tyler, Dennis, and Karen account for the majority of named-mention reviews, with all three consistently praised for politeness, on-time arrival, and clear explanations. Positive reviews cite diagnosis speed and professionalism, while no negative reviews are present in the dataset. Multiple homeowners describe the same dispatcher Karen as exceptionally responsive, distinguishing BPS from contractors with generic call-handling.
Drain cleaning, leak repair, faucet and fixture replacement, and water heater service for residential and commercial properties.
Annual tune-ups, furnace and boiler repair, and full heating system replacement or upgrade by licensed technicians.
AC tune-ups, diagnostics, and new system installation for forced-air units, heat pumps, and high-velocity air conditioners.
Full-service plumbing and HVAC support for commercial properties, handling projects of any size under one licensed contractor.
All jobs include a written quote before work begins, so homeowners understand costs upfront with no surprise charges.