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Claim This BusinessAbout New Generation HVAC
New Generation HVAC is a family-owned and operated climate-control contractor based in Lowell, Massachusetts, serving commercial and residential clients across Lowell, Lawrence, Methuen, and surrounding Massachusetts communities with expanding coverage into New Hampshire. The company holds NFPA-96 hood and duct cleaning certification, has earned a flawless 5-star rating from 48 verified reviews, and offers 24/7 emergency response alongside scheduled installation and maintenance programs for heat pumps, mini-splits, commercial refrigeration, and kitchen equipment.
What sets this contractor apart is a pair of manufacturer credentials that are uncommon in the region: Mitsubishi Hyper-Heat systems capable of delivering rated heating output at outdoor temperatures far below freezing without supplemental heat strips, and Hoshizaki ice machines specified by restaurants and healthcare facilities that demand reliability over consumer-grade equipment. Their maintenance program offers priority scheduling and reduced hourly rates of $130 per hour, giving both homeowners and restaurant operators a way to budget annual service costs while securing faster response times during peak season.
Multiple reviewers specifically named technician Jean and described scenarios where his thoroughness made the difference. One homeowner called during a backed-up bathroom sink emergency and said Jean arrived quickly, diagnosed the issue without pressure, and followed up before leaving to confirm everything was functioning correctly. Another customer described Jean as someone who does not and will not quit until the job is done, noting he took extra time to explain every step and left the property cleaner than he found it. Reviewers across the board cited honest, transparent pricing with no surprises on the final invoice.
What Customers Say
All 48 reviews award 5 stars, a perfect score that no other contractor in the Lowell area has matched in the directory. Across every reviewer, the same three qualities surface: same-day or emergency response, transparent pricing with no surprise charges, and technician Jean's habit of explaining the diagnosis before touching a single component. The consistent theme in negative reviews from comparable contractors is billing surprises; reviewers here specifically credit honesty as a reason they returned.
Services
Commercial HVAC Installation, Repair & Maintenance
Rooftop unit installation and repair, Mitsubishi Hyper-Heat systems, furnace and boiler diagnostics, emergency repairs, preventive maintenance, and energy efficiency audits for businesses.
Residential Heat Pumps & Mini-Split Systems
Mitsubishi and Carrier mini-split installations, high-efficiency heat pumps, central air systems, AC tune-ups, smart thermostat integration, and indoor air quality solutions.
Commercial Refrigeration & Ice Machines
Walk-in cooler and freezer installation, reach-in refrigeration, Hoshizaki and Manitowoc ice machines, evaporators, condensers, leak detection, and compressor replacements.
Commercial Kitchen Equipment Repair
On-site repair of fryers, ovens, griddles, flat-tops, pilot assemblies, burners, ignition systems, gas valves, exhaust fans, and make-up air units.
NFPA-96 Hood & Duct Cleaning
Certified hood cleaning, duct degreasing, exhaust system inspection, fire hazard prevention, grease containment, and compliance reporting for commercial kitchens.
Preventive Maintenance Programs
Reduced hourly rates, priority scheduling, seasonal tune-ups, emergency support, and extended equipment life for both homeowners and commercial clients.