Michael Russo Plumbing & Heating Co., Inc.
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About Michael Russo Plumbing & Heating Co., Inc.
Michael Russo Plumbing & Heating Co., Inc. operates as a plumber in Lynn, Massachusetts, earning 4.2 stars across 52 customer reviews. The business maintains standard weekday hours from 8 AM to 4 PM, closing on weekends. Several reviews confirm the company handles both residential plumbing and heating systems, with one reviewer noting expertise in gas-fired combination systems providing both heat and hot water for condominium units.
The company sets itself apart through transparent customer communication and responsive service. Reviewers consistently describe a willingness to research specialized equipment before committing to a solution, and multiple accounts mention same-day follow-through on urgent repairs. The team appears to prioritize thorough scoping of jobs, with one reviewer noting they returned to the property twice, once for assessment and again for actual installation.
Customers specifically mentioned installers named Nico and Gordon, describing both as courteous professionals who explained work processes clearly. One reviewer recounted a same-day response to a leaking pipe after business hours, with the team arriving the following morning to complete repairs. Another detailed a specialized water heater installation requiring a specific high-BTU unit, where the entire process from initial consultation through final setup proceeded smoothly.
What Customers Say
52 reviews averaging 4.2 stars, with four reviewers specifically praising emergency responsiveness and transparent pricing communication. Three five-star reviews name individual technicians by name, and positive feedback consistently references same-day service and thorough job explanations.
Working Hours
| SundayToday | Closed |
| Monday | 8 AM–4 PM |
| Tuesday | 8 AM–4 PM |
| Wednesday | 8 AM–4 PM |
| Thursday | 8 AM–4 PM |
| Friday | 8 AM–4 PM |
| Saturday | Closed |
Services
Water Heater Installation & Replacement
Installation of standard and high-BTU water heaters including specialized gas-fired units for combo systems.
Pipe Leak Repair
Emergency diagnosis and repair of leaking pipes, with same-day or next-morning service availability.
Residential Plumbing
General plumbing repairs and installations for homeowners, including gas line connections.
Heating System Service
Service for home heating systems, particularly those integrated with domestic hot water production.
Sprinkler & Irrigation Plumbing
Plumbing installation work for sprinkler and irrigation systems, including multi-visit job scoping.
Gas Appliance Installation
Installation and replacement of gas-powered appliances requiring specific BTU ratings and proper venting.
Diagnostic Services
Initial assessment and troubleshooting to identify problems before providing repair solutions.