Marcone Supply

Marcone Supply operates as an appliance parts supplier serving Malden, Massachusetts with a 4.3-star rating drawn from 28 customer reviews. The business distributes replacement components for major home appliances, operating Monday through Friday from 8 AM to 4 PM with Thursday hours extending to 6 AM. Customers can reach the parts desk at (781) 324-3344 or utilize the dedicated customer service line at (888) 279-2463 for order assistance. The company maintains an online platform at apwagner.com where shoppers can track orders and search product catalogs.

What distinguishes Marcone Supply is the level of personalized attention several reviewers specifically mention receiving from Lamont, a team member who appears frequently in positive customer feedback. Reviewers describe him as knowledgeable, patient, and efficient at guiding customers to the correct parts for their specific appliance models. One customer noted Lamont took time to explain options and ensured they left with exactly what they needed, while another praised his quick response and smooth handling of their order. This individualized support contrasts with the experience of some customers who report challenges with communication and order timing.

Customer scenarios from reviews illustrate the range of experiences at this parts supplier. Several reviewers describe straightforward transactions where Lamont quickly identified the correct component and processed the order without delays. However, other customers recount frustration with parts arriving later than expected and difficulty reaching knowledgeable staff by phone. One reviewer noted the retail location no longer serves walk-in customers, directing all inquiries to phone and online channels. These mixed experiences suggest homeowners may benefit from calling ahead to confirm part availability before visiting.