Big Blue Plumbing & Heating

Big Blue Plumbing & Heating has earned a 4.8-star average across 51 verified customer reviews, establishing a strong reputation in Medford, Massachusetts. Based at 199 Middlesex Ave. in Medford, the company serves homeowners throughout Medford, Somerville, and Cambridge, handling plumbing repairs, water heater replacements, and complete heating and cooling system installations. Their team operates Monday through Friday from 7:30 AM to 4 PM, with a fully staffed office ready to answer calls and schedule service appointments.

As a participating contractor in the Mass Save program, Big Blue helps Massachusetts homeowners access financial incentives when upgrading to high-efficiency heating and cooling equipment. The company specializes in wall hung heat pump installations, including models with decorative line covers, and offers combination boilers that provide both space heating and domestic hot water from a single unit. Their technicians install and service traditional forced-air furnaces alongside modern heat pump systems, giving homeowners flexibility in choosing equipment that fits their budget and efficiency goals.

Customers consistently mention Randy, who replaced a leaky shower and handled water heater installations with clear communication throughout the process. Kevin Dervishi guided one homeowner through a puzzling kitchen fruit fly problem over the phone, solving it without requiring an in-person visit. Another reviewer described how Big Blue replaced a failing water heater within hours of the call, keeping the homeowner informed at each step. Linda manages scheduling and handles phone inquiries promptly, while Jeannine coordinates parts and logistics for replacement projects.