Top Notch HVAC Company
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Claim This BusinessAbout Top Notch HVAC Company
Top Notch HVAC Company operates from Medway and serves the broader Norfolk County and Metro West region as a full-service heating and cooling contractor. The company has been a local HVAC partner since 2014, establishing its presence in the community over a decade ago. Currently holding a 4.9-star rating from 253 customer reviews, the business offers residential and commercial HVAC solutions including cooling, heating, air quality, water filtration, geothermal systems, and 24-hour emergency repairs.
What differentiates this contractor from others in the market includes several concrete advantages. They participate in the Mass Save program, providing customers access to rebates and incentives on high-efficiency equipment installations. Same-day free estimates help homeowners make informed decisions without waiting. The website emphasizes an education-first approach, with technicians who offer honest guidance rather than commissioned upselling. Their service menu includes uncommon specialties such as geothermal heating and cooling, water heater services, and commercial duct installation work that many regional contractors do not offer.
Reviewers mention specific technicians by name in their feedback, sharing detailed experiences. One customer noted Billy led a large qualified team replacing two furnaces on schedule, while the general manager Pete Costello promptly handled backend inquiries. Another reviewer described technician Aiden arriving on time for preventive maintenance and thoroughly answering questions afterward. A third account detailed James and Phil arranging temporary setup when a part wasn't immediately available, covering the gap until next-day resolution. These named scenarios illustrate how the company handles common homeowner situations, from planned replacements to parts delays.
What Customers Say
Of 253 reviews, the majority award five stars citing professionalism, punctual arrivals, and thorough problem explanations. Several reviewers mention specific technicians like Billy and Aiden by name when describing positive experiences. The two one-star reviews cite disputed diagnostic findings and unresolved issues after multiple service visits, representing a small minority of feedback.
Working Hours
| Sunday | Closed |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| FridayToday | Open 24 hours |
| Saturday | Closed |
Services
AC Repair & Maintenance
Diagnostic services, tune-ups, and cooling system repairs including same-day emergency availability.
Heating System Services
Furnace and boiler installation, repairs, and annual maintenance for various fuel types.
24/7 Emergency Repairs
Round-the-clock availability for heating and cooling emergencies regardless of season.
Air Quality & Ventilation
Indoor air quality assessments, filtration systems, and ventilation improvements.
High-Efficiency HVAC Systems
Installation of ENERGY STAR qualified equipment with potential Mass Save rebates.
Geothermal Heating & Cooling
Ground-source heat pump systems for residential and commercial properties.
Water Heater Services
Water heater installation and service for traditional and high-efficiency units.