Dempsey Oil & Air Conditioning - Boiler Repair, Furnace Installation, Gas Heat

Dempsey Oil & Air Conditioning operates as an air conditioning repair service in Plainville, Massachusetts, with a 1.5-star rating compiled from 13 customer reviews. The business maintains 24-hour availability across all seven days of the week, positioning itself as an around-the-clock resource for heating and cooling emergencies. Customers calling from the Plainville area can reach the dispatch line at (855) 505-2815. This independent contractor handles boiler repair, furnace installation, and gas heat systems, serving residential properties throughout the immediate region.

The company holds itself out as a service provider participating in third-party home warranty programs, specifically American Home Shield, which dispatches Dempsey technicians to perform covered tune-ups and repairs. However, the customer review record presents a stark contrast to standard service expectations. Multiple reviewers report significant dissatisfaction with diagnostic thoroughness, communication during service calls, and billing practices. The warranty work authorization process appears to have generated particular friction, with customers citing confusion over what tune-up procedures actually include versus what documentation promises.

Customer accounts describe specific service encounters that warrant attention. One reviewer details a furnace tune-up where the technician performed only a visual inspection without completing burner cleaning or electrical connection work as specified in the warranty agreement. Another reviewer recounts an instance where wires were cut erroneously during a service call, causing subsequent equipment failure that required intervention from a different contractor. A third reviewer describes billing disputes arising from a hot water heater replacement, with customers questioning the itemization of charges. These documented experiences suggest inconsistency in service delivery and customer communication.