Randolph Air Services
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Randolph Air Services delivers HVAC solutions to homeowners across Randolph, Massachusetts, currently holding a 3.8-star average rating drawn from 17 customer reviews. The business operates Monday through Sunday with extended evening hours on weekdays and weekend availability, providing access to service throughout the greater Brockton area. Reviewers in this sample sought assistance with thermostat issues, heating system maintenance, and general HVAC diagnostics, representing common residential needs in this climate zone.
Positive feedback emphasizes specific outcomes rather than broad promises. Customers report receiving thermostat installations completed efficiently, with technicians taking time to demonstrate features and answer questions thoroughly. One reviewer notes their system was restored to operation within an hour, returning comfort to the home promptly. Another highlights the team's apparent depth of experience, though the businessdata provides no specific license number or certification roster for verification.
Customer narratives reveal contrasting service encounters worth examining. Nathan Alberto describes a 45-minute response time followed by careful explanation of installed equipment. Reginald Aliana similarly benefited from rapid turnaround on a thermostat issue. Negative experiences center on diagnostic uncertainty and reliability concerns, with one reviewer recounting a technician who appeared unable to identify the problem and resorted to guesswork, while another cited failure to appear at scheduled appointments. These accounts suggest inconsistency in service delivery that prospective clients should investigate directly.
What Customers Say
Of 8 reviewers providing detailed accounts, 5 award 5 stars citing efficiency, thoroughness, and restored comfort. Two 1-star reviews describe diagnostic confusion and missed appointments, while a third mentions a traffic violation by a driver, raising operational concerns.
Working Hours
| Sunday | 9 AM–7 PM |
| Monday | 7 AM–8 PM |
| Tuesday | 7 AM–8 PM |
| Wednesday | 7 AM–8 PM |
| Thursday | 7 AM–8 PM |
| FridayToday | 7 AM–8 PM |
| Saturday | 9 AM–7 PM |
Services
Thermostat Installation
Complete thermostat replacement including feature demonstration and homeowner instruction on system operation.
Thermostat Repair & Troubleshooting
Diagnostic evaluation and restoration of malfunctioning thermostat units, with reported turnaround under one hour.
Heating System Maintenance
Preseason inspection and tune-up to ensure heating operability through winter months.
HVAC Diagnostics
System assessment to identify problems, though one reviewer experienced uncertainty about the diagnosis outcome.
AC Repair & Maintenance
Cooling system service during summer months, though specific offerings require direct inquiry.