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About KRT Oil Burner Service
KRT Oil Burner Service operates as a heating contractor in Rochester, Massachusetts, holding a 2.8-star rating compiled from 14 customer reviews. The business specializes in oil burner systems and related heating equipment, serving residential customers throughout the Rochester area. Prospective clients can reach the office at (508) 995-9339 during standard business hours. While the company has built a client base through referrals from regional fuel oil suppliers, the aggregate review sentiment suggests caution when scheduling service appointments.
The service model centers on oil burner maintenance, repairs, and annual servicing for home heating systems. Without a web presence, information about specific brand partnerships, factory certifications, or specialized equipment offerings remains unavailable from official channels. Customers report receiving diagnosis and repair services, though several reviews indicate that subsequent problems emerged after initial service visits. The absence of published service guarantees or warranty information means clients should clarify scope and coverage expectations before authorizing work.
Customer feedback documents several service experiences worth noting. One reviewer described a scenario where the technician performed annual service, then returned multiple times for a malfunctioning oil burner that continued to exhibit problems despite nearly $800 in parts and labor. Another customer reported being charged for replacement parts that did not resolve the underlying issue, with follow-up communication attempts receiving no response. A third review mentioned difficulty reaching the technician for emergency situations during cold weather periods, ultimately requiring engagement of alternative service providers.
What Customers Say
14 reviewers contributed ratings that average to 2.8 stars, with every sampled review assigning just 1 star. Recurring complaints include billing for unnecessary parts, unresolved equipment problems after service, and failed follow-up communication. Three customers specifically describe feeling their concerns were dismissed or ignored.
Services
Oil Burner Repair
Diagnostic and repair services for malfunctioning oil heating systems, though several reviews indicate ongoing problems after service.
Annual Heating System Service
Routine maintenance inspections for home heating equipment, with one reviewer noting the system failed shortly after service.
Parts Replacement
Replacement of worn or defective heating system components, though multiple customers report replaced parts did not resolve issues.
Boiler Service
Boiler maintenance and repair services, with one reviewer describing misfire problems persisting after repairs.
Emergency Heating Calls
After-hours service requests, though reviews indicate difficulty reaching the technician during urgent situations.