O'Connell Plumbing & Heating

O'Connell Plumbing & Heating operates as a plumber in Salem, Massachusetts, earning a 3.9-star rating across seven customer reviews. The company maintains weekday service hours from 7:30 AM to 3:30 PM, closing on weekends. Several reviewers describe O'Connell as a local business that has served the community for an extended period, with one customer noting they appreciate that the company will accept smaller jobs that other plumbers often decline. The business handles residential plumbing projects including water heater installations, pipe replacements, and gas appliance setups.

What distinguishes this contractor from larger plumbing operations is their willingness to tackle unconventional solutions. For a sewage pipe leak in a basement caused by rotting cast iron, the team proposed running a pipe above ground rather than breaking the foundation, saving the homeowner significant time and money. This pragmatic approach reflects a priority on customer budgets over upselling. Reviewers also note the team's availability during non-standard hours, with one technician arriving at 6 AM during the holiday season to accommodate an urgent stove installation request.

A recurring theme in positive reviews involves the quality of workmanship visible to other professionals. One reviewer recounted that a separate contractor examining unrelated work complimented the copper plumbing installed by O'Connell, noting it was clearly quality craftsmanship. The same reviewer described the technician Scott as polite, friendly, and thorough, checking twice for gas leaks before completing a gas stove installation. Negative feedback centers on billing disputes and service mismatches, with two reviewers expressing frustration over charges for issues outside the company's primary expertise.