Sofi at Salem Station
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About Sofi at Salem Station
Sofi at Salem Station presents a modern residential community in the heart of Salem, Massachusetts, just steps from the commuter rail and the historic downtown corridor. The property holds a solid 4.0-star rating drawn from 147 resident reviews, reflecting a generally satisfied tenant base. Prospective residents can reach the leasing office at (978) 903-6551 during posted hours Monday through Saturday. The community accommodates both cats and dogs, with dedicated green spaces and walking paths throughout the grounds.
The property distinguishes itself through thoughtful resident amenities and responsive on-site maintenance. The website showcases a virtual tour feature, allowing interested applicants to explore floor plans remotely before scheduling an in-person visit. Gallery imagery reveals contemporary interior finishes, and the resident portal provides online rent payment and maintenance request submission. The Saturday hours extending to 5 PM accommodate working professionals who cannot visit during typical weekday business hours.
Multiple reviewers specifically commend the maintenance team's rapid response times. One resident recounts Dan arriving within hours of an urgent sink clogging request, additionally repairing a broken toilet paper holder without being asked. Another resident notes Dan followed through on maintenance needs within 24 hours across multiple occasions. The resident manager Jacob receives consistent praise for guiding prospective tenants through the leasing process with thorough, welcoming communication. One reviewer describes Nick as a technician who consistently delivers quality work.
What Customers Say
All seven named reviewers award 5 stars, with six specifically mentioning maintenance technicians Dan, Jacob, or Nick by name. Response speed emerges as a dominant theme: multiple residents emphasize same-day or next-day service for urgent requests.
Working Hours
| SundayToday | Closed |
| Monday | 9 AM–6 PM |
| Tuesday | 9 AM–6 PM |
| Wednesday | 9 AM–6 PM |
| Thursday | 9 AM–6 PM |
| Friday | 9 AM–6 PM |
| Saturday | 10 AM–5 PM |
Services
Apartment Leasing
Townhome and apartment units available with various floor plan configurations, guided by resident manager Jacob.
Emergency Maintenance
Same-day response for urgent issues including plumbing repairs and fixture replacements.
Preventive Maintenance
Scheduled repairs and routine servicing performed by technicians including Dan and Nick.
Pet-Friendly Housing
Cat and dog residents welcome with dedicated outdoor spaces and walking paths.
Online Resident Services
Portal for rent payment, maintenance requests, and communication with management.