Dello Russo Plumbing & Heating

Dello Russo Plumbing & Heating holds a 5.0-star rating across 37 client reviews, establishing a strong reputation in Saugus, Massachusetts and the surrounding North Shore region. This family-owned contractor operates Monday through Friday from 7 AM to 4:30 PM, providing both scheduled appointments and emergency response for residential plumbing and heating needs. The company provides free estimates and upfront pricing, with all work backed by their 100% satisfaction guarantee.

What distinguishes this contractor is their commitment to comprehensive residential solutions backed by licensed professionals who handle every aspect of a job from start to finish. Their website emphasizes emergency boiler and water heater replacements as a core service, and they maintain relationships with manufacturers to access rebate programs available through Massachusetts energy-efficiency initiatives. The company explicitly guarantees their workmanship, giving homeowners confidence that repairs and installations are completed correctly the first time.

Customer reviews reveal consistent praise for responsive service during urgent situations. One reviewer describes calling on Christmas Day when a pipe burst in their basement, and Andy arrived the very next day to address both that emergency and a heating issue. Another client recounts having an entire heating system installed including new water heaters, piping, and a boiler, with follow-up service the following year when a thermostat needed replacement. A third reviewer highlights Andy's work installing a tankless water heater and subsequently advocating on their behalf with manufacturer technical support when problems arose.